Maintenance and Service

Annual software update and new themes

Wavecare updates the software annually with new Wavecare themes and performs maintenance.

Updates can be done remotely. Wavecare can also remotely control the system in the case of unique error messages or required maintenance.

If the systems are not online, a physical visit from our team is required.

Service agreement, license, and support

A service agreement provides peace of mind for support and maintenance of the solution. The service agreement includes the following:

Phone support and product guidance

You can always call our service and support team if you need assistance with our solutions.

Monday to Friday:
9:00 AM – 4:00 PM

Software and security

Implementation

Wavecare software combines control of light, sound, and nature scenes in the form of images into a single system, enabling the creation of a comprehensive sensory technology experience.

Wavecare offers to manage a comprehensive implementation process that ensures a smooth and professional installation.

Frequently asked questions

How can we implement Sensory Delievery Rooms in our maternity ward?

Implementation begins with an assessment of your current facilities. We provide guidance and tailor a plan to meet your specific needs, including technology selection, physical installation, and staff training.

What equipment is required?

The solution typically includes:

Audio systems for soothing music
Adjustable lighting to set the right mood
Visual elements, such as nature videos
Control systems for easy operation

Who is responsible for maintenance?

Maintenance can be handled by your technical team, but we also offer service agreements to ensure everything runs smoothly.

How long does it take to implement?

From initial assessment to full installation, the process typically takes 4-8 weeks, depending on the scope of the project.

How is staff trained to use it?

We provide workshops and detailed manuals to ensure staff feel confident using the system. Training covers both technical guidance and practical advice on making the most of the room.

What does it cost to implement a Sensory Delivery Room?

The cost depends on your requirements and chosen equipment. Contact us for a customized quote.

Can we see a demonstration?

Absolutely! We’re happy to arrange a demonstration so you can experience the solution firsthand and address any questions directly.

Call us at + 45 33 22 88 02
Write to us at contact@wavecare.com

Talk to an Expert

Feed your curiosity about sensory technology

How can sensory technology enhance the patient experience and work environment? Is it truly worth the effort? Explore real-world applications while gaining insights from the latest research.